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FAQ

❓ How It Works?

  1. CHOOSE YOUR PRODUCT
  2. PAY
  3. RECEIVE CONFIRMATION EMAIL WITH YOUR DOWNLOAD & PRODUCT KEY
  4. CLICK TO DOWNLOAD, INSTALL, ENTER YOUR PRODUCT KEY
  5. SUCCESS! ENJOY!

You will receive Full version product, No monthly/annual Fees, Lifetime Licence (there is no time limit), One-time purchase - no further payment obligation. You will never pay again for the software this is perpetual license. You will have access to your product key(s) and downloads from your email or account, or you can save it on the external drive like USB or DVD in case if you need reinstall your PC due crash or upgrade in the future.

❓ Where do I find my product key and download?

✅ You will find your product key / download in an email that you are sent right after ordering. You can also find your product key / download in your order. To login to the My account and find your order, please login using the email and password you selected while placing your order. Warning: Sometimes emails end up in your Junk or Spam folder. If you do not receive your email on time, please check there first.

❓ Can I transfer the software to another computer?

✅  Yes, the retail license gives you the right to transfer the license from one computer to another. If you want to transfer Microsoft Software on a new computer, you first need to uninstall it from the existing computer, (the license valid for one (1) PC only) then install and activate it on the new computer using same Product Key.

❓  What does my purchase includes? What will I receive?

  1. Microsoft Office product key(s).
  2. Official Download links of the product(s).
  3. Contact information for 24/7 technical support (you'll get support with us in case you don't know how to install your product or solving installation issues).
  4. Installation instructions.
  5. A proof of purchase (an email confirmation, invoice that proves you got the product from us).

❓  How can you sell the software so cheap?

✅  We work with large volumes from our supplier to get the lowest rate possible and can afford to offer our valued customers with greater software discount. We buy these products at very low prices, which leaves us a bigger margin to play with the final price.

❓ Will I be able to download latest updates from Microsoft?

✅ Yes, once activated, you can download updates from Microsoft until Microsoft ceases product support.

❓ Do I need pay other cost when download?

✅ No, you needn’t pay any extra cost, we will provide a Premium Membership Account to you, it comes with the download link. No additional purchase required.

❓ What kind of support you provide?

✅ We are mainly assist customer to solve the problem of download, installation and activate with the key, we couldn’t 100% make sure to solve customer’s problem, because most problem is customer installed other version cause conflict or not compatible, or improper operation and so on, but we will always try our best to assist customer solve their problem, if you have any problem, please advise the details or provide the screenshot to our support team, then we could more easily understand your problem.

❓ Is the download time sensitive? Does it expire?

✅ The download is not time sensitive and will not expire. You can download the software and use the license key whenever you like.

❓ How do I know that your products are original?

✅ You'll have a proof of purchase (email, invoice) and will be able to activate software automatically by Internet or telephone through the Microsoft Product Activation Center of your country.

❓ How long will be my product valid?

✅ It will never expire, the Microsoft products we sell are permanent.

❓ What's the difference between Office 365 and Microsoft Office Professional?

✅ Office 365 is a subscription service You can choose to pay for an Office 365 subscription on a monthly or yearly basis. Microsoft Office Professional is sold as a one-time purchase, which means you pay a single, one-time cost to get Office applications for one computer. One-time purchases are available for both PCs (such as Office Professional 2016) and Macs (such as Office Home & Business 2016 for Mac). The core features of the two products are identical. Microsoft Office Professional has a perpetual license—once activated, the software will not expire. Office 365 requires an active subscription.

❓ How can I pay and what payment methods do you accept?

✅ We have several payment options that we offer. These are: MasterCard, Visa and Dankort card.

What is a Product Key?

The product key is a usually unique, alphanumeric code of any length required by many software programs during installation.

Product keys are also sometimes called CD keys, key codes, product codes, or installation keys.

Most software, including some operating systems and programs from most popular software makers, require product keys. As a general rule these days, if you pay for a program then it probably requires a product key during install.

Unique product keys help software manufacturers ensure that each copy of their software was legally purchased.

In addition to product keys, some software makers, including Microsoft, often require product activation to help further ensure that software is obtained legally.

Microsoft Product Keys

All Microsoft Windows operating system versions require the entry of unique product keys during the installation process, as do all versions of Microsoft Office and most other Microsoft retail programs. 

In most versions of Windows and other Microsoft software, product keys are 25-characters in length and contain both letters and numbers. form as in xxxxx-xxxxx-xxxxx-xxxxx-xxxxx. 

Since product keys are required during installation, finding that you've lost a product key could be a serious problem if you need to reinstall a program.

The unique product key entered for an operating system or a software program is typically stored in an encrypted format in the Windows Registry, at least in Windows. This makes finding one very difficult without some help.

 

What is Product Activation?

Product activation is the procedure by which a piece of software or operating system is proven to be legitimately installed.

From a technical perspective, product activation usually means combining a product key or serial number with unique information about a computer and sending that data to the software maker over the Internet.

Product activation helps prove that the product key or serial number being used is not pirated and that the software is being used on an appropriate number of computers.


Depending on the software or operating system, choosing not to activate might prevent the software from running entirely, reduce the functionality of the software, watermark any output from the program, cause regular (usually very annoying) reminders, or may not have any effect at all. 

If you've purchased downloadable software from us, and need assistance with installation and/or activation, please email us at: support@softelectronics.co.uk (please include your order ID) or call + 44 (0) 3333444299